CHAUFFEUR DRIVEN CAR HIRE TERMS AND CONDITIONS (see bottom of page for wedding car hire terms & conditions)

CONDITIONS OF CARRIAGE

1. DEFINITIONS
1.1 In these Conditions of Carriage “we”, “us” and “our” means Connect Limos, “you” means [the Client] and the following expressions have the meanings ascribed to them:
“Additional Service” means such other facilities requested by the Passenger as we may make available;
“Charges” means the charges agreed between you and us and set out in the tariff current from time to time, any additional charges related to any Additional Services, congestion charges, parking charges and road tolls;
“Confirmation Form” means the confirmation form in respect of the Service issued to you by us;
“Contract” means the contract between you and us for the provision of the Service evidenced by the Confirmation Form and incorporating these Conditions of Carriage;
“Force Majeure” means any cause beyond our reasonable control including without prejudice:
• acts, restrictions, regulations, byelaws, prohibitions and traffic or other measures imposed by any competent authority;
• traffic accidents, delays or congestion;
• strikes, lock outs or other industrial actions or trade disputes whether involving our employees or the employees of a third party; and
• power failure or break down of machinery, vehicles or computer systems;
“Passenger” means you or an individual for whom you are making the Service available;
“Service” means the transporting of one or more Passengers from the place of departure to the destination each as referred to in the Confirmation Form; and
“Vehicle” means the vehicle we operate to provide the Service.
1.2 Headings in these Conditions of Carriage are for convenience only and do not affect their interpretation.
2. GENERAL
2.1 The Contract constitutes the entire agreement between you and us. It supersedes any previous agreement or understanding and may not be varied except in writing between you and us. All other terms and conditions, express or implied by statute or common law, are excluded to the extent that may be permitted by law.
3. SERVICE
3.1 We may at any time make changes to the Service which:
• are reasonably required as a result of Force Majeure;
• are reasonably required to comply with the recommendations or requirements of any competent authority; or
• do not materially affect the nature or quality of the Service
but if we do so we will notify you as soon as reasonably practicable.
3.2 It is not a term of the Contract that a particular journey can or will be accomplished by a particular time. Any estimate of a journey time given by us is given in good faith but it is not guaranteed. Subject to our being notified in good time, you are welcome to make your own estimate of the journey time and to specify the route to be followed.
3.3 We will use all reasonable endeavours to supply the vehicle you have ordered but we reserve the right to supply another vehicle in the event of Force Majeure.
3.4 We are not responsible for any injury attributable in whole or in part to a Passenger’s failure to wear a seat belt. You shall indemnify us in respect of actions, costs, claims and demands arising as a result of such a failure.
3.5 Passengers may not smoke or consume food or drink in the Vehicle.
3.6 Passenger’s personal property is carried at the Passenger’s own risk.
3.7 We reserve the right to refuse to pick up or to carry any Passenger who is considered by our chauffeur to pose a threat to himself, the Vehicle or other Passengers.
4. CANCELLATION
4.1 You may cancel the Contract on payment of a cancellation fee of an amount equal to 10% of the charges shown in the Confirmation Form.
4.2 A cancellation received by us less than forty-eight hours before the scheduled commencement of the Service will incur a further fee of an amount equal to 40% of such charges.
4.3 We reserve the right to require payment of the whole of such charges in the case of a cancellation received less than twelve hours before the scheduled commencement or a no-show.
5. CHARGES
5.1 You will pay the Charges in advance of the Contract or within ten days of receipt of our invoice.
5.2 Any amount not paid on or before date fixed for payment shall carry interest (both before and after any judgment) at the rate of five per cent per annum above the base rate of Barclays Bank Plc from time to time from the date fixed for payment until the outstanding amount is paid in full.
6. CLAIMS
6.1 We shall not be liable to you or any passenger by reason of any representation or under the express terms of the Contract, for any direct or indirect loss, damage, costs, expenses or other claims including without limitation consequential loss, loss of expected profits, goodwill, reputation, business receipts or contracts or other losses or expenses resulting from third party claims.
6.2 Our entire liability under or in connection with the Contract whether for negligence, breach of contract, misrepresentation or otherwise shall not in any circumstances exceed the amount of the Charges for the Service.
6.3 We shall not be liable to you in respect of any claim unless it is made in writing and particulars are received by us on or before the tenth day after the date we provided the Service.
6.4 You are responsible for and shall indemnify us against any loss or damage caused to the Vehicle or any additional costs or expenses we incur due to any act, omission or default of any Passenger.

CHAUFFEUR WEDDING CAR HIRE TERMS AND CONDITIONS

Terms and Conditions

On booking of a wedding car, we require a deposit of 50% paid via cash, BACS, cheque or credit / debit card. This must be received by us no later than 14 days from the first contact. Failure to do this will result in your reservation being lost. Extras over and above those already quoted for in the Contract will be incorporated into the final balance. The final balance must be paid in full no later than 28 days before the day of the ceremony. Failure to do this will result in cancellation of the booking by us and loss of the deposit. Extras above and beyond those already paid for on the wedding day may be charged at our discretion.
Our entire liability under or in connection with the Contract whether for negligence, breach of contract, misrepresentation or otherwise shall not in any circumstances exceed the amount of the charges shown in the Confirmation/Booking Form for the Service. We shall not be liable to you in respect of any claim unless it is made in writing and particulars are received by us on or before the tenth day after the date we provided the Service. You are responsible for and shall indemnify us against any loss or damage caused to the Vehicle or any additional costs or expenses we incur due to any act, omission or default of any Passenger.
Please note: Smoking is prohibited in all of our vehicles, but if you need to calm your nerves our drivers will happily pull over somewhere appropriate for you to do so.

Cancellation policy

It is a sad fact of life that sometimes plans do change and you may need to cancel the booking. If this occurs up to 28 days before the ceremony date, monies paid will be held by us. If we are able to re-allocate the vehicle to another event for the date reserved, we will refund the monies less a £20 admin fee back to you. If this occurs within the last 28 days until the ceremony, then all monies paid up to that point will be lost. We can only accept cancellation in writing from the person named on the original booking form. Whilst we make every effort to supply the vehicle(s) as booked, we are unable to accept any responsibility for any alteration, cancellation or delay caused by circumstances beyond our control. In the unlikely event the vehicle(s) booked cannot be supplied, we will either try and source a suitable replacement vehicle or offer a full refund.